FAQs

All shoes are handmade in a historic factory established in 1923 located in Puglia, Italy.

We ensure protection of human rights and fair working conditions. We select our suppliers carefully: the Italian shoe factory that manufactures all products operates in total respect of our principles. 
Our shoes are produced with green energy thanks to photovoltaic systems that significantly reduce CO2 emissions. 

Size guides are available on each product page. 
If you would like to receive more detailed information, please contact: info@cicatrices-imprimees.com

We accept the following payment methods for online purchases: Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, G Pay, Bancontact, iDeal.

For more information, please refer to our shipping policy

Ensure your shoes are kept in a dry environment when not in use and avoid over-exposure to direct sunlight. Store your shoes inside the dust bag included in your order.

You can return, free of charge (EU only), any product ordered within 14 days from the date of delivery. Products must be returned in the same condition as they were sent, unworn and with the original packaging. Any damaged, used or incomplete product will not be eligible for a refund.
To return your package, please contact sales@cicatrices-imprimees.com with all the information about your order. More information here

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